TERMS & CONDITIONS

Welcome to Alexia's Bespoke Jewels. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General

1.1 These Terms and Conditions govern your use of our website and the purchase of any products from our site. 1.2 We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the site constitutes acceptance of these changes.

2. Use of the Website

2.1 You must be at least 18 years old to use this website. 2.2 You agree not to use the website for any unlawful purpose or in a way that might harm, disrupt, or otherwise interfere with the website's functionality.

3. Product Information

3.1 We strive to ensure that the information on our website is accurate and up-to-date. However, we cannot guarantee that product descriptions, prices, or other content is error-free. 3.2 All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time.

4. Orders and Payments

4.1 By placing an order, you agree to purchase the product(s) listed in your order subject to these Terms and Conditions. 4.2 We accept various forms of payment, which will be indicated at checkout. Payment must be received in full before your order is processed. 4.3 We reserve the right to refuse or cancel any order at our discretion.

5. Custom Orders

5.1 Custom and bespoke jewelry orders require detailed consultation and approval of design and pricing before work commences. 5.2 Due to the personalized nature of custom orders, full payment is required upfront, and these orders are non-refundable and non-returnable.

6. Shipping and Delivery

6.1 We offer shipping to various locations as indicated during checkout. Shipping costs and estimated delivery times will be provided at the time of purchase. 6.2 We are not responsible for delays caused by customs, postal services, or other factors beyond our control.

7. Returns and Exchanges

7.1 If you are not satisfied with your purchase, please contact us within 14 days of receiving your item to discuss a return or exchange. 7.2 Custom and bespoke items are non-refundable and non-returnable. 7.3 Items must be returned in their original condition and packaging. You are responsible for return shipping costs.

8. Warranty and Repairs

8.1 We offer a limited warranty on our products against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or unauthorized alterations. 8.2 If your item requires repair, please contact us to discuss available options and associated costs.

9. Intellectual Property

9.1 All content on this website, including designs, text, graphics, logos, and images, is the property of Alexia's Bespoke Jewels and is protected by intellectual property laws. 9.2 You may not reproduce, distribute, or otherwise use any content from this site without our explicit written permission.

10. Limitation of Liability

10.1 To the fullest extent permitted by law, Alexia's Bespoke Jewels shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of, or inability to use, our website or products. 10.2 Our total liability to you for any claim arising out of or in connection with these Terms and Conditions or the use of our products shall not exceed the purchase price of the products you purchased.

11.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Victoria, Australia. 11.2 Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.